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Code: SWM-MHS
R0.00 - R16999.00
TERMS & CONDITIONS OF CYBERSMART AQUATICS
1. Class Timing:
• Classes will start promptly at the designated time.
• If you cancel or do not arrive for your lesson, that class will be forfeited.
2. Make-Up Policy for Learn-To-Swim (LTS) Swimmers Only:
a. Eligibility for Make-Up Lessons:
• Make-up lessons are provided if:
• You submit a doctor’s note for illness (no advance notice required).
• You cancel the lesson 48 hours prior to its start for other reasons.
• Each swimmer is entitled to one free make-up lesson per month, which cannot be accumulated across months. Beyond this, a R75 rescheduling fee will apply for each additional make-up lesson requested in the same month.
• Make-up lessons are valid for one month from the date of the missed lesson.
b. Forfeiture Conditions:
• If you cancel, attempt to modify, or do not arrive on the specific date of your make-up lesson, the lesson will be forfeited.
• Lessons will also be forfeited for reasons including, but not limited to:
• Family or school holidays
• Bad or cold weather
• After-school activities
• Exams or exam preparation
c. Cybersmart Aquatics Cancellations:
• If Cybersmart Aquatics cancels a lesson due to unforeseen circumstances, a make-up lesson will be offered.
3. Swimwear Requirements:
• All children under 2 years old, or those not fully potty-trained, must wear a tight-fitting nappy with close-fitting leg and waist ribs.
• Cloth nappies and regular nappies are not acceptable.
• A fully fitted costume must be worn over the nappy. Swimmers will not be allowed into the pool if these requirements are not met.
4. Coach Instructions:
• All swimmers must obey the instructions of all swimming coaches.
5. Payment of Fees:
• Swimming fees are payable monthly in advance.
6. Monthly Fee Policy:
• The swimming fee is a monthly fee.
• You are not entitled to a prorated refund if swimming lessons are not available on public holidays.
7. Fee Changes:
• Fees are subject to change.
• Notice of any changes will be sent to members via email one month prior to the change.
8. Cancellation Notice:
• Cybersmart Aquatics requires one calendar month’s written notice prior to the cancellation of the swimming contract.
• The full swimming fee for the month of cancellation is payable in advance.
9. Reactivation Fee:
• When you re-join the club, a once-off reactivation fee of R450.00 will apply. (Fee is subject to change)
10. Termination of Membership:
• Cybersmart Aquatics, at its sole discretion, may terminate a swimmer’s membership.
For any queries, please contact us at swim@cybersmartaquatics.com .
www.cybersmartaquatics.com